It occurs to me as I support hard-pressed employers and stressed staff, that there is a gap in our vocabulary. There are a plethora of training courses for 'customer care', 'team building' or 'management training', but never 'colleague care'. Why not? Isn't it strange when we spend far more time interacting with colleagues than at home with our loved ones! When things go out of kilter in a family, there are therapists and excellent organisations like Relate. Yet, our working culture does not encourage work-place services that improve and ease relationships between colleagues.
I know from clients that it is easy for staff to forget that their co-workers and employees are their most immediate 'customers'. Illness and absenteeism due to work induced stress is all too real a problem, and it is the atmosphere at work which often tips the balance. People, at all levels, like and need to know what is going on and to be treated with respect. Open, honest and effective communication is the key to providing a productive and enjoyable work environment. CLE Consulting & Training is often called in to help sort out uncomfortable situations at work. Some of these are resolved by mediation, others by training staff to be more aware and understanding of each other's work and behaviour styles.
Make sure there's no colleague care gap in your business! Phone us to get the support you need.
Our series of meetings with Caroline were exceptionally useful for us to get insight into the historical issues in the department. This is going to give us a common understanding and a firm base from which to build a working and productive relationship.